Crucial Conversations is a very practical book. You can apply knowledge in everyday life straight after reading it. As you probably know our life is not always vanilla. Quite often we need to deal with people who completely disagree with our opinion. Whether it be your boss, partner, neighbour or co-worker. This book teaches you how to have those conversations without alienating the relationship. The book is very insightful and I feel I need to read it again to better understand it.
I definitely recommend the book for everybody and I wish everybody to have a read of it.