Crucial Conversations: Tools for Talking When Stakes Are High

by Al Switzler, Joseph Grenny, and Ron McMillan

Posted by Anton Katunin on 15 April 2018
Tags: books

Crucial Conversations is a very practical book. You can apply knowledge in everyday life straight after reading it. As you probably know our life is not always vanilla. Quite often we need to deal with people who completely disagree with our opinion. Whether it be your boss, partner, neighbour or co-worker. This book teaches you how to have those conversations without alienating the relationship. The book is very insightful and I feel I need to read it again to better understand it.

I definitely recommend the book for everybody and I wish everybody to have a read of it.


  • Why we don't speak up
    • What is the risk of not speaking up?
  • Master My Stories—Part 1
    • See & hear
    • Tell a story
    • Villain
    • Victim
    • Helpless
    • Feel
    • Act
  • Master My Stories—Part 2
    • Tell the rest of the story
    • Why would a reasonable rational & decent person do this?
    • What am I pretending not to know about my role?
    • What is the right thing to do right now to move toward what I really want?
  • Choose the Right Conversation
    • Mistakes
    • Wrong topic
      • Emotions escalating
      • Same conversation twice
    • C - Content
    • P - Pattern / Process
    • R - Relationship
    • What and How to address?
  • Make it Safe
    • Questions
    • Honesty
    • Good working relationship in the future
    • How did she do it?
    • Mutual purpose
    • Mutual respect

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by Al Switzler, Joseph Grenny, and Ron McMillan