This is a continuation of The Goal book but focused on how to find solutions and resolve conflicts in business or life. It's a novel and I found it easy to follow.
The book demonstrates the technique however it does not teach it to you. That's a big wasted opportunity because that's the most useful knowledge you can take out of it. Luckily people wrote about it on wikipedia. If you decide to read the book, it's a must.
The technique in the book reminded me of 5 why's techniques, but with more structure and guidance. I like that.