Very useful book. I love books that are written by professionals and based on their practical experience. Such books rarely give you hypothetical models which authors dreamed about. However, they always give practical advices that worked for them. Another similar book is Defining Decade.
The book gives 22 communication techniques which could be used in conflict situations or when logical reasoning failed.
Like any good book based on experience, this book has plenty of stories to better explain the point. I can't wait to read another book by the author Just Listen.
I recomend this book to everybody.