Selecting good communication and collaboration tools for work, is just like having a solid foundation for the house: if it’s flawed then you can’t avoid the cracks in the walls.
Often it’s our ignorance of communication theory that caused all of that.
The article will give you a model which will help you understand why new tools don’t fit into your company and why existing tools are abused in their usage. I will describe the five main categories of collaboration and communication tools and explain their purpose and needs along with the tool examples.
Let’s start with something popular.